Qatar / General

CRA publishes results of ‘Quality of Service’ audit of mobile networks 2021

Published: 25 Aug 2022 - 08:27 am | Last Updated: 25 Aug 2022 - 08:27 am
CRA officials collecting samples for the audit.

CRA officials collecting samples for the audit.

The Peninsula

Doha: The Communications Regulatory Authority (CRA) published yesterday on its website the summary results report of its extensive audit of mobile networks that was conducted from August to December 2021 to assess the improvements of the Quality of Service (QoS) levels provided by the Service Providers in Qatar namely Ooredoo Qatar QPSC and Vodafone Qatar PQSC.

The audit benchmarked some of the Key Performance Indicators (KPIs) of the services provided by the Service Providers, which are in line with the standards and conditions of the licences granted to them by the CRA and the applicable regulatory framework. 

It covered mobile voice calls, Short Message Service (SMS), and mobile Internet data services which include the service provided through the Fifth Generation (5G) network. 

The audit was conducted during peak hours of working days on more than 58,000 samples from each Service Provider’s network that were collected from different areas in Qatar including streets, main roads and highways. The CRA used its QoS systems with the latest versions of devices and smartphones, to obtain results that reflect the experience of mobile telecom consumers in Qatar.

The audit results indicate that the Service Providers continue in maintaining the high standards of accessibility, retainability and integrity of the services offered to its consumers and has significant improvements in providing better data throughputs and with the improved 5G ecosystem. It was noticed that the Service Providers were able to demonstrate high download speeds in their networks to a wider environment.

The outcome of the audit shows as well,  the readiness of both Service Providers’ networks to provide superior QoS that meet the high data demands during the FIFA World Cup Qatar 2022. 

During 2021, CRA assigned to the Service Providers additional 5G spectrum including the Millimetre (mm) wave spectrum, which will revolutionise the mobile broadband performance in Qatar.

CRA affirms that the purpose of the audit was not to identify the best network or do a comparison between the Service Providers in Qatar. It emphasises that the audit’s findings should not be used for any purpose that does not serve the required value of the report, such as promoting the best Service Provider or taking a part or parts of the report to be used in a way that it may abuse another Service Provider, or to use the audit’s findings in a way that may be misleading or inaccurate considering the scope of the audit.